Where can I see messages between sent between me and a guest?

Access your messages from the Inbox or Reservations tab, both on the Extranet and the Pulse app.

Here’s how to find your messages under your Reservations tab:

  1. Go to the Reservations tab.
  2. Select date filters to locate the booking.
  3. Click the guest’s name or booking number for a specific reservation, then go to Conversation with guest.

You can also find messages under the Inbox tab.

  1. Go to the Inbox tab.
  2. Select Guest messages, then enter the guest's name or booking number in the search box.

You can also manage guest communications using the Pulse app.

Learn more about why Booking.com saves all communications between properties and guests.