Contacting us for support
If you have a specific or urgent question, you can contact us via the Extranet or by phone. You can also find articles covering a range of topics relevant to you in Partner Help or the Partner Community.
In this article:
If you're having trouble logging in, take a look at these tips.
Read moreContacting us through the Extranet
You can contact us through the Extranet Inbox. We’ll do our best to get back to you within 24 hours, but sometimes it can take a little longer. Follow these steps to write us via your Inbox:
- Log in to the Extranet
- Click Inbox, then Booking.com messages
- Click See contact options, then select a topic and subtopic if applicable
- Click See all contact options, then Message
- Write your message and click Send message
Message topics
Messages can have one of the following subject lines:
Use this subject line when you want to load rates and availability for your property.
Use this subject line if you want to set up a deal or promotional rate. It can also be used if you have questions about how these are displayed.
Use this subject line if you have questions about the booking process or a specific reservation.
Use this subject line if you need extra info about sales opportunities in the Opportunity Center.
Guest reviews
You can contact our Reviews Team to discuss a specific comment from a guest or your own reply to a review.
If you can’t find the information you need in Partner Help, use this subject line for questions about invoices or payments.
Receiving my payouts
Use this subject line for questions about when you’ll receive your payout or how to charge guests' virtual credit cards.
Use this subject line for questions about the Analytics tab or how your property is performing on our platform.
Property details
Use this subject line to update information about your property that you can’t edit on the Extranet, such as your review score.
Account
Use this subject line if you want to update your contact info and other account details, or if you have questions about working with channel managers.
Contacting us by phone
You can call us if you have an urgent question about your property or partnership with us. Here’s how to find a dedicated number to call:
- Log in to the Extranet
- Click Inbox, then Booking.com messages
- Select See contact options, then select a topic
- Click See all contact options, then Call
