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Our data shows almost 50% more searches for this high season compared to last year. Grow your bookings with our guide. 

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How do I contact

Updated 1 year ago | 5 min read

There are a number of ways for you to find answers to any questions you might have. And we’re always here to help.

Helping your guests during peak season

During the peak travel season, more guests than usual need help from our Customer Service team. If your guests need to contact us, ask them to visit our Help Center at

That way, we can help your guests in their preferred language, and we can also prioritize Genius members and guests who are logged in or traveling soon. We can give them the info they need to manage their bookings themselves or to contact our Customer Service team by email, live chat, or phone.

Don’t give your guests the contact details you use to get in touch with us. We can’t help guests if they contact us this way, and this is likely to result in a slower, less positive experience for both you and them. Thanks for your support.

Get help from fellow partners

If you need help fast, ask your question in the Partner Community (available in English and Italian).

Explore Partner Help

We created Partner Help with you and your questions in mind. You’ll find articles covering the topics that are most relevant to you – and we’re constantly updating them based on your feedback. Search for the topic you’re interested in using keywords and look out for links to related articles on the right-hand side of each page.

Send us a message

If you have a specific question that you need our help with, you can send us a message. To do so, click Inbox on the Extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question faster by choosing the right topic and subtopic for your message.

Call us

If you have an urgent question about your property or your partnership with us, you can also call us. To find a dedicated phone number to call, log in to the Extranet, click Inbox, then messages. We don’t publish these phone numbers here because we only offer this service to current partners.


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