We resolved an issue with your invoice payment history

We recently noticed a technical issue on the Extranet that meant the info displayed about your invoice and payment history may not have been up to date. We’re happy to let you know that we resolved the issue, and the status of your invoices and recent payments is now updated.


There’s no need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologize for any inconvenience.


Is there a live web chat available on Booking.com?

Updated 4 months ago
Are you a guest? If so, please visit the customer support website.

Yes, Booking.com offers a live web chat service for guests to contact Booking.com Customer Service. Guests can access the live web chat service via the Help Center.

If you’re a Booking.com accommodation partner, you can contact us via one of these options for further assistance.

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