Understanding guest reviews

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Understanding guest reviews
We know customers find reviews to be very useful when browsing online. That's why we only remove reviews in certain situations: In the case of no-shows,
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Understanding guest reviews
Want to know how to get more reviews from guests ? Check out these tips on asking customers for online reviews . Learn how to deliver amazing guest experiences
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Understanding guest reviews
The order of reviews on your page depends on the language the guest is browsing in. If your browser is set to Spanish, these reviews will appear first, followed
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Understanding guest reviews
Guest reviews stay on your reviews page for 24 months. After that, they’re removed automatically. Whenever reviews are removed, your overall score will also be
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Understanding guest reviews
You have the opportunity to reply to all reviews that contain approved comments*. Any response you make is shown on your page, right below the review. Replying
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Understanding guest reviews
The Guest Reviews tab on the Extranet helps you understand what your guests liked about their stay and what they thought could be improved. Under this tab, you