Verifying your property’s location

Updated 1 month ago | 3 min read
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After listing your property on our platform, we might ask you to confirm your property’s location to make sure guests can find it easily on arrival. 

You should only complete the verification process if the property’s location confirmation banner appears on the Extranet homepage.


In this article


Understanding location verification 

It’s essential to show guests your property’s correct location in order to manage their expectations and provide them with a positive experience.

We use different methods to confirm your property’s location. While we understand that you may prefer one method over another, you can’t choose which we assign to you. We make this decision based on variables like your property type and location. 

If its location remains unverified, we’ll have to temporarily close your property, meaning you won’t be able to receive new bookings. We’ll also block any pending payouts if you use Payments by Booking.com.

To verify your property’s location correctly, make sure that:
  • The address you provided and your property’s location on the map are correct. To learn how to update your property’s address or location on the map, read this article. This address should match that of the property you’re listing on our platform. 
  • You’ve uploaded at least five photos to the Extranet. Learn how to upload photos in this article.
  • You delegate property access to an employee or someone you trust if you can’t be present at the property’s location. That way they can receive the letter or film a video on your behalf.

Confirming your property’s location with a video upload

If the property’s location confirmation banner on the Extranet homepage mentions Video upload as a possible verification method, you can confirm your property’s location that way.

Guidelines for successful video uploads

To help us confirm your property’s location, there are a few things you need to include in your video. The video must be less than three weeks old and show the following:

  • When recording the video, avoid color filters, photo compilations, distortion, or speed effects like fast forward, slow motion, or time-lapse.
  • Start the video showing the street sign that your property is located on and any nearby landmarks.
  • Without interrupting the video, walk from the exterior to the interior of your property.
  • Continue showing the interior of your property, including rooms or units, kitchen, and bathrooms.
  • Upload the original video within three weeks.

Steps to upload your video

Here’s how to upload your video via desktop:

  1. Film a video of your property that meets the guidelines mentioned above
  2. Log in to the Extranet
  3. On the property’s location confirmation banner, click Confirm location
  4. Choose Upload video
  5. Click Choose file to upload, browse your device for the correct file, select it, and wait for it to upload 
  6. If you filmed multiple videos, click Add more files to upload them
  7. Click Submit 1 video or Submit 2 videos if you have multiple uploads
  8. If the submission is successful, you’ll see the Verification complete message

Here’s how to upload a video from your phone:

  1. Log in to the Extranet
  2. On the property’s location confirmation banner, click Confirm location 
  3. Choose Upload from mobile device
  4. Enter the phone number that’s connected to your Booking.com account
  5. Click Send SMS 

We’ll send you an text containing a link to our partner verification portal where you can upload your video.

If the video is uploaded successfully, a green banner stating Video successfully uploaded will appear. 

If your video fails to upload, you’ll see a red banner with the message Some videos aren’t uploaded. You’ll also receive more info on how to resolve the problem.

Once you’ve uploaded your video, our support team will review it within two weeks and confirm your property’s location. The banner will then disappear from the Extranet.


Confirming your property’s location with a letter

If we decide to have your property’s location confirmed by mail, we’ll send a letter with a unique verification code to the address provided when you signed up with us. 

Make sure you can receive and access mail at this location. Depending on your location, it can take up to 35 days for the letter to arrive. Once you receive it, follow these steps if the property’s location confirmation banner still appears on the Extranet:

  1. Log in to the Extranet
  2. On the banner, click Confirm location
  3. On the Partner Verification Portal, enter your unique code and click Submit

If the banner disappears, you can disregard the letter.

If you haven’t received your letter after 35 days, you can request another following the same steps above and choosing Resend your letter under the code field on the screen.

If you don’t see that option, message us via the Extranet inbox.

To register multiple properties, you’ll need to verify the location of each property separately. Find more info on how to register multiple properties here.


Confirming your property’s location with a video call

In rare cases, we can opt to verify your property’s location over a video call. In this case, it can take up to three months for us to call you from the day we first got in touch. 

To make sure we can reach you, check that your contact info is up to date and add a second phone number if possible. Read this article to learn how to do that.


Receiving location verification from us

Once you’ve completed the location verification requirements and we’ve confirmed your property’s location, you’ll receive an Extranet notification and will be able to open your property for new bookings. 


Looking for other topics to get started? 

Check out these articles to find answers to your questions:

 

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