Partner support from Booking.com

Updated 1 week ago

Tip: To access the below resources, simply click the corresponding links.

Travel is changing, and so are we. As we have in the past and are doing now, we will continue looking for ways to support our partners in this changing landscape. To better serve you, we’ve invested heavily in maintaining an always-on, easy-to-use, and thorough ecosystem that provides everything you need to succeed with Booking.com.

We share everything we can to help you along the way

Our commitment to you is to help rebuild our industry, together. While the current reality continues to bring challenges, we stand by that commitment and will continuously improve our round-the-clock digital presence with the things you care about most:

  • Information, guidance, and answers to all your questions about your availability, rates, policies, and everything in between in Partner Help
  • Commercial advice tailored to you—and you alone—in the Extranet’s Opportunity Center
  • Performance boosting product highlights as seen on our Solutions page
  • Inspiration and industry know-how with Click. Magazine
  • A place to get additional support from other Booking.com partners, share your feedback, and join professional conversations within the Partner Community (now also available in Italian).
  • The Pulse app, so you can keep track of your business—including managing reservations and keeping in touch with your guests—wherever you are

Together, these resources provide all the guidance, support, inspiration, and fellowship you need to make the best informed decisions and make your property shine on Booking.com.

We’re here with you, and always will be

Recent times have been difficult. We know this first-hand. But we've pooled insights from our best experts to help you continue working through the COVID-19 pandemic, and to eventually return to growth by Rebuilding Together with us.

By leveraging these resources, you can mitigate the risks we’re all currently facing in the hospitality industry – and keep yourself, those close to you, and your guests safe.

Reach out when you need more assistance

All of us here at Booking.com want to make sure you have access to all the support you need, when you need it. That’s why we routinely send emails with relevant news, insights, and updates to the primary email address that you use on the Extranet.

Whether we provide guidance and answers through Partner Help or ways to connect with each other in the Community, remember you can always reach our support teams by sending a message or calling the phone under the Extranet’s Inbox tab.

Make sure you’re set up for today and the future

The value of our resources is only as great as what they empower you to do. To receive our emails, have full access to all our services and features, and participate in the Partner Hub site, we encourage you to always keep your info on the Extranet up-to-date.

This means checking your contact info, such as your primary email address, is accurately recorded on the Extranet. That way we’ll be able to share important news with you.

Check your info here

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