Step-by-step guidance along your journey with Booking.com

Here at Booking.com, we want to help all our partners grow their businesses. We know there's a lot to stay on top of when running a property. That's why we're now sharing personalized advice to improve your sales, tips for providing the best possible service, and celebrating your milestones. Think of it as a virtual account manager who's always on hand to help you improve.

It's important all our partners get the right advice at the right time. This could be performance-related tips, reminders of our community standards, or simply acknowledging a job well done.

To guide you along this journey with Booking.com, we'll show you tips, starting with the sign-up process and continuing throughout our partnership with Extranet pop-up's and emails. They’ll cover 3 main areas:

Guidance

The world of hospitality is complicated, so a helping hand can go a long way. You’ll get your first tips during the sign-up process, when we'll explain how to create the best possible listing, as well as how our system works. After that, our system will analyze your profile and performance, then suggest actions you could take to improve your revenue, occupancy, guest experiences, and more.

Acknowledgement

We want your business to succeed with Booking.com, and we want to recognize your achievements along the way. Whenever you reach certain milestones, we'll send you a message to celebrate your success. That way you'll know how exactly you're progressing on our platform.

Warnings

Just like the house rules at your property, we have our own hospitality standards. It’s important that these are maintained at all times – for the benefit of our partners and guests alike. If you start dropping below a certain quality standard, we’ll let you know so you can take steps to improve.