room type sorting

Hi community gurus,  I really need help and booking.com is not helpful with is issue. Our accessible room type keeps showing up first in the search, as we all know some guest don't read and they book this accessible room type without needing a accessible room. This causes issues at check in or once they get to their room, HOW can this room be sorted towards the bottom or even the middle, and not the first.  Rate is the same as a standard room type so its not sorting by rate.   help help

Profile picture for user Terrence Cooper t
Terrence - Com… 1 year ago


Unfortunately the sorting of your room types on our platform cannot be manipulated. We do display room types in order of price from lowest to highest for guests. 

The best practice here is to ensure "Accessible" is in the room naming convention and the accessibility features are "ticked" off within the room amenities section of the Property tab. 

If you want more information you can always reach our support teams by sending a message, or calling the phone number available in the Inbox tab of your extranet.

I hope this helps. 

All the Best,


Platinum Hotel 1 year ago

Hi Terrence,


big thanks for the reply, this is so frustrating. I do have the Word accessible in naming and have ticked off features in room amenities.   I have reached out to support for any thoughts, and like you said really not feasible.