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A guest cancelled when they arrived

Hello

I had a guest that arrived and cancelled. He booked using someone elses information. Tried to pay us in cash and also had more people arrive than what he booked for. How do I cancel this booking? We did not accept any money


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Toniya - Commu… 2 months ago

Dear Juanita,

Welcome to the US Partner Community and thank you for reaching out to us.

In this situation if the guest did not stay at your property, you can mark the booking as a no-show in your extranet account. You have to do this up to 48 hours after the check-out date.

Please read this article for more information and follow the guidance there.

Kind regards,

Toniya