Growing Together

Growing Together is our ongoing promise to help you succeed – by strengthening our partnership in everything we do. Read more about our latest commitments and the progress we’ve made since launching Growing Together a year ago.

Growing Together - Book


We promise to share even more tailored advice to help you grow your revenue, reduce your workload, and make your guests even happier.


Get better results

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We promise to share more info on what you get out of our partnership, from top-class marketing and tech solutions, to local teams who know your market inside out. 


See how we add value

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We promise to express our appreciation more, listen more, and show you exactly how we’re acting on your feedback.

Check our progress



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We promise to be there for you, to keep you informed, inspired, and help you connect and share with each other.


Connect with us


You asked for more ideas to help you grow your revenue, improve operations, and create even better guest experiences. That's why we’re taking a new approach to delivering personalized commercial advice – making it easier to put advice into action.

Pricing: All you need to know

You told us that an effective pricing strategy is fundamental to growing your business and that you want more transparency around our various pricing products. To help you understand our different promotions and their benefits for you, soon we’ll be launching a brand-new Pricing section on the Extranet. We’ll also be adding to the The Partner Hub's Solutions section to help you pick the right pricing products for your business goals.


You asked us to share more about the different ways we invest in our partnership. Now we’re taking you behind the scenes of our latest innovations.

Your commission: Where does it go?

We understand you want to know how we use your commission to strengthen our partnership and help you grow your business. That’s why your Partner Hub now features more details about how we invest in the areas that matter most to your business.


You asked us to show more appreciation for your loyalty, hospitality, and participation in our initiatives. That’s why we’re focusing even more on listening, acting on your feedback, and making you feel valued as our partner.

Traveler Review Awards: Recognizing more partners than ever before

For the last 8 years, we’ve been celebrating partners who get outstanding guest review scores. This year, the newly renamed Traveler Review Awards will honor our highest-scoring partners once again, and we’re expecting to give out more awards than ever. 


You asked for more support, inspiration, and opportunities to share and learn from each other. Now we’re improving how we connect with you, as well as how we connect you with peers around the world.

Regional events: Making the most of our partnership

We want to connect you with other partners in your area, so you can inspire and learn from each other. To help you get the most value from our partnership, we’re doing even more to tailor our events to your business goals. It’s also a chance for us to thank you for growing with us.

Check out our progress

Let’s look at the previous commitments we made, and how we delivered on them.


A strong start for Guest Insights

Just 2 months after introducing the Guest Insights feature, we’ve seen a big increase in partners personalizing their guests’ in-stay experiences with this new tool. Our data shows that guests who share info (e.g. dietary requirements, interests, etc.) are more committed to their trips, which means more bookings where you can truly shape guests’ experiences.


Room upsell made easy

You told us that you wanted more opportunities to upsell your rooms. Now we’ve made it easier for guests to switch to a premium room type before they arrive, which means more revenue per booking and a faster resale of your more affordable rooms. This feature is available for hotel partners with multiple room types.


Behind the scenes at Value for investment

Ever wonder how we invest your commission? The Partner Hub's Value section gives you an insider's look into daily life at our offices worldwide. We explore how running over 1,000 experiments daily helps us improve your and your guests’ experience on our site, and dive deep into our global marketing efforts.


Pioneering research into Machine Learning and AI

Our Tel Aviv office is an innovative tech lab at the forefront of experimenting with machine learning tools, speech recognition, and computer vision services. Current projects include a destination recommendation engine and computer vision services that will help us match your property with the right kind of guests.


A more objective guest review system

Earlier this year, we introduced a more objective, transparent guest review system. It provides you actionable insights to improve your score and helps guests submit scores that accurately reflect their experiences. Since its launch, the new system has already been used to create 1.5 million new reviews.


Answer guest questions directly from the Extranet

Our new Q&A tool lets you respond swiftly to any questions potential guests have. It’ll help you build rapport right from the start and—if you decide to display your answers on your property page—reach even more guests.


Highlights from Click. 2019

In September we welcomed over 1,000 of you at Click. 2019, our annual thought leadership conference. Partners from all around the world came together to network, collaborate, and learn from travel and hospitality experts. Let’s go behind the scenes to see how we’re building the connected trip of the future, together.


3,200 global events to strengthen our partnership

This year we hosted 3,200 events worldwide and recently released a brand-new event series specifically for property managers. "Network Events" will kickstart with 40 events around the world, offering professionals in the short-term rental industry a chance to meet, connect, and discover new business solutions.