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This is what I was afraid of. Possible false guest claims of having paid a deposit.
I think it's good practice to have an official 3rd party Security Deposit company collect the deposit with a standard invoice. If the guest cannot produce a copy of such an invoice then they were never charged the deposit.
I so agree with you on both. The deposit creates awareness and causes a deterrent for guest damage. It also bought out an acknowledgement of responsibility from the guest. Had you not have had the security deposit they would probably have never admitted to causing the damage.
Secondly, by having the guest take ownership it creates a more relaxed atmosphere and prevents the blame game on both reviews.
At least with Airbnb you can submit a claim with supporting photo evidence.
This has been very effective for small losses and it keeps guests conscious of treating you place with care.
Airbnb also has a million dollar property host guarantee for up to $1 million USD
I would like to see BDC implement some of these measures now that they have entered the home based market.
I hear you. This sounds like a lot of hassle with the Fine Print method.
Has that worked for you? My assumption with BDC is that they have always dealt with big hotel chains and these chains have the resources to hold, process and manage security deposits.
BDC did not account for the BnB market, hence the lack of:
1) Addressing Security Deposit collection
2) Improving message communication between guest and host
Has not sending directions worked for you or have you devised a better solution?
So, its been 7 months. Have either of you found a better solution for collecting the security deposit? BDC recommended that I research an online company that handles security deposits. But the issue still remains, the BDC guests just don't read their messages.
I thnk BDC needs to do a better job with the message notification system to guests, especially for this new market where homeowner are doing BnB now.