Bad guest no refund

I can’t find help on booking.com


I have  a guest that is staying in the apartment. Notified me late at night about issues at the apartment

i offered a different apartment.  The issues were petty.  I think it is a scam to get a free night.  

I do not want them refunded.  Where do I find some advice in the middle of the night. ?


BrookAve 1 year ago




contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox