Booked not paid wants to occupy

Thank you assistance. Guest booked. Requested to view before occupying. Viewed. Is on way to occupy. How do I know if he has paid and if I should allow him in? 

BrookAve 2 years ago


Well you should already know if they prepaid as you would have had to set it up in the first place.

did you sign up for BdC Online payments?

or payments by booking?


you can of course ask him for the booking reference and check it on the extranet and see the pay status there too.


dont just let someone in without at least doing that







contact partner support via 3 methods below



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox


BrookAve 2 years ago


i just got an uneasy feeling about this, as i realised they can see the photos on your listing before booking



Rachel Koigi 2 years ago

Thank you so much, BrookeAve for information about contacting BdC and also for 'the uneasy' feeling.  

How may we avoid them seeing photos in listing and address before booking? 

Blessed happy weekend. Rachel