e
1

Booking.com cancellation policy

Please explain cancellation policy: "The guest will be charged the cost of the first night if they cancel after reservation." What do you mean by "after reservation"? guest will be billed 1st night if they cancel at any time after booking this reservation? OR guest will be billed 1st night after reservation pass, no-show? or do they have to cancel 24h prior to arrival date? 


b
11
BrookAve 2 years ago

 

 

  1. Only applies if they actually prepay, else zero funds - fee = zero
  2. So if No show and you mark it and it was prepaid then the fee applies and possible.
  3. else there is nothing to collect.

 

 

2022 Info graphic How to get help