Booking.com changes formatting of our PMS emails

CloudBeds is our PMS. We use Cloudbeds to send emails to our guests on Booking.com when they make a reservation. We need to do this, as opposed to using the Booking template system, because we need to pull specific data you don't have access to, including specific room assignment and door code.

However, we have found that when our emails go through the Booking.com system, they have very odd formatting, making our company look sloppy in terms of how we communicate. I have literally tried everything - creating the email in a plain text environment so there is no hidden coding, using a different font. The issue is always spaces in the middle of words. And it is random. There is no consistent pattern, making it absolutely maddening. Sometimes the font is different for one sentence. Maddening.

For example:

— DOOR C ODE: You should receive your unique door code 1-2 days before ar rival.

Any suggestions greatly appreciated, thanks!

BrookAve 1 year ago




contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox