Can I charge a guests credit card if the were a no show with no explanation

A guest booked a room in the morning of the day that they didn't attend. their phone number didn't look complete. Can I charge them with their virtual credit card?


Sandrine Micallef
2 years ago

Dear Kerry and Graham, 

If it's written in your policy, yes you can for sure.

If it's not literally specified "no show", it is still considered as a cancellation as the guest blocked a room that you could have sold to someone else, so it's fair enough.