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Cancel my customer Booking due to Offline Booking

I try to reach my customer but they not put a phone ne number for me can communicate with them. 

 

I want to cancel booking and get him full refund. 

Hope u guys can help me about it


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Amy - Communit… 2 years ago

Hi Shahkhairul,

If you cannot accommodate this guest, you can reach out to Customer Service for relocation options; unfortunately we cannot just cancel reservations that guests have booked- you may also be able to message this guest vs direct calling him if he didn't provide a phone number. 

 

Thanks 

Amy H