How it is possible that a customer is winning a chargeback when he booked a room through booking.com, didn't arrive and we charged the cancellation charge agreed with the terms and conditions. The cardissuer tells us we should send 'a screen print of the stage where during the booking the cardholder has to tick the box agreeing to the terms and conditions to allow him to proceed with the booking'. We sent all the documentation booking.com provides in the extranet. As the cardcompany feels unable to the defend the chargeback with the provided information I come to the conclusion that there is a legal issue in Booking.com's  booking procedure. 

BrookAve 1 year ago


report it

You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox