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Chargebacks
What happens if a customer who paid via "Payments by Booking.com" initiates a chargeback? Will the money be removed from the Partner's account?
What happens if a customer who paid via "Payments by Booking.com" initiates a chargeback? Will the money be removed from the Partner's account?
Hi Stephanie,
If a customer pays via 'payments by Booking' and he/she initiates a chargeback the partner will never be involved in the matter at all. The fund will not be removed from the partner's account.
Thank you for the question.
Erin