Commission overcharge by booking.com


Booking.com has again double charged me commission. First they deduct the commission from the payout. The payout is done to my company who owns the property. 

Then every month, the send me an additional invoice but this time to me as a private entrepreneur. 

Is this normal business practice from booking.com to double charge commission? 

Has anybody else experienced something similar? How did you deal with it? 

I have tried to contact their customer service department but unable to find an email address. 


BrookAve 2 years ago




  1. CS is for guests only
  2. PS for Partners
  3. never been a n email address


You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox