Commission overcharge by booking.com

Hi all, 

i am now to booking.com as a partner.

The listing is listed under my company name as the property is owned by my company. I have had some bookings and for each payout booking.com deducted their commission.

Now i have just received another invoice for the same bookings where booking.com is charging me as a private person the same commission and bank charges. 

Has anybody else been exposed to this? 

How to deal with this....it seems booking.com does not have a live chat nor any means to contact them by email. 

Look forward to your advise. 

Best Tom

Profile picture for user Amanda Hogan a
Amanda - Commu… 1 year ago

Hi Tom, 

All of us here at Booking.com want to make sure you have access to all the support you need, when you need it.

Please reach out to us by sending a message, or calling the phone number available in the Inbox tab of your extranet, so we can look into this matter for you!