Direct Debit

Booking.com has a bug where I cannot select a bank in order to have Booking.com direct debit my account

When click the dropdown under "select your bank from the list", nothing appears. And when I type in a name, it just says "NO MATCH". I've tried "Ban" and "TD" and "Bank". It simply keeps saying "NO MATCH". The form is completely useless. 

Who can correct this so I can properly enter my account information and get debited directly for the commission fees?


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Amanda - Commu… 2 years ago

Hi Stephanie, 

Thank you for reaching out. 

This is definitely frustrating and we have heard of some of our partners having these issues. 

The best way to get this updated is to reach out to our finance team. You can go to the extranet--inbox tab--Booking.com messages. 

From there you will be able to reach out to them and they will help you get the issue resolved. 




Marya Niess 1 year ago

Apparently fixing this issue wasn't too high on the priority list for Booking.  It's now 8 months since the initial posting of this question and it still hasn't been fixed.  For Shame!

Sherry Guyberson 2 years ago

I am going to try this. Booking is taking it out of some omy older listings, and paying the invoices, but when I try to add the same bank for newer listings it says not found :(


Mark Hodgin 1 year ago

This is still a problem. I am having the same problem today. 


Mark Davis 1 year ago

I just found out from their finance support dept. that you should enter your bank's routing number in the space labeled "bank name".  I tried it and it works!

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Ben Sawyer 1 year ago

Thanks for posting this solution!  Worked for me as well.


Booking...    how about a fix here so you can save your hosts a lot of time trying to figure this out?