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traceycoetz@gmail.com

Good day I'm trying to get hold of the account department in South Africa.

My invoices for payment is being deposited into an account of OnQ accommodation and my bank will not accept it, it needs to be changed Tracy Coetzee.

I have changed it on my booking.com banking details but there is an amount that was sent to On Q accommodation that needs to be changed to Tracy Coetzee  before the bank will accept  the deposit.

IAM UNABLE TO GET THROUGH VIA PHONE TO BOOKING.COM 

Regards 

Tracey Coetzee 

On Q Accommodation 

Profile picture for user Terrence Cooper t
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Terrence - Com… 1 year ago

Hello Tracey,

If you have a question or concern about any of your commission invoices, you can contact our Credit Control team by following these steps:

  1. Within the Finance tab on the Extranet, click Financial Overview and select the Send us a message option below Payment Info.
  2. Make sure you select Finance (invoices and payments) as the subject of your message in the pop-up box. Outline any issues you have and click the Send message button when you're done. A member of our Credit Control team will get back to you as quickly as possible.

More information can be found here within our Partner Hub. 

All the Best,

Terrence

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