Guest didn't show up

Hello, guest didn't show up, and my no-show policy is that first night has to be paid if the guest didn't show up. How do I get the payment for no show from booking.com?

BrookAve 1 year ago


This is a common mistake made by new partners, no prepay, zero paid, it's that simple.


I always recommend adding a pre-pay process into the New Reservation template, so you are covered off.

  1. Setup and define 3rd party payment methods, BANK transfer, PayPal, other instant pay link options.
  2. Add a time limit also, minimum 24h when it's not Last Minute.
  3. Use this for deposit and or rate


Now with this when a fake reservation or a potential No Show, books you can quickly click Request Cancel and free up the room or have a payment to claim first night from.





You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support, see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC Partner Support 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom, See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox