Guest not arriving and not paying as per agreement
I have a guest that booked for 2 weeks coming from Nigeria.
Unfortunately they never contacted me of canceled their bookings.
As per booking.com agreement I have the right to take 50% payment for the booking.
Eventually I did get hold of him today after many tries.
He told me they have a visa problem which has been delayed for long.
I offered him a credit for another booking in the future but he refuses to pay me anything.
What should I do?
Unfortunately Booking.com is voiceless.