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guest review
My guest had a bad car accident. He was charged for the damage and is now angry at me. I have nothing
to do even with the car hire. He is verbally very scary and threatening that he is going through embassies about what exactly i don't know. I am not worried about that as my conscience is clean. I am just worried he puts a negative review on my hosting because of all this that has absolutely nothing to do with my hosting! I need to ask that he is not allowed to put a review at all. I have pictures of the car crash. I rushed to go pick them up. brought them home and tried to go back and see that they towed away the car properly. And this is my thank you.
Hello Nicole,
We can only remove guest reviews if they violate the below standards.
https://partner.booking.com/en-us/help/guest-reviews/general/can-i-ask-…
If the guest does make a review, you can respond. More details on how to do that are here.
https://partner.booking.com/en-us/help/guest-reviews/general/can-i-resp…
Best
Haley