I need to cancel a guest reservation

Hello, I'm one of the managers at the Island Inn hotel. We have an account with booking named Island Inn of Atlantic Beach - 1016190. We received a reservation from a guest today that is no longer allowed to stay with us because she didn't respect our rules. But we didn't find a way to cancel it from our end since the guest made a late reservation for today. We already contacted the guest to let her know she is no longer allowed in our property. Now we just need booking to cancel her reservation for us. Thank you. 

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Amanda - Commu… 2 years ago

Hi Martha, 

The best way to handle this is to get in touch with us, so we can put you in touch with our customer service team. 

To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.

I hope this helps!