I would like to cancel genius and also could you help me on the review section , we get 7.5 for staff but there is not any staff , and it effects our score . The lemon tree is a keybox

Hi Kim, 

If you would like to discuss removing Genius and your review score, you can call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.

Additionally, If you have a specific question that you need our help with, you can send us a message. To do this, click on Inbox in the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.

Best, 

Amanda