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I would like to help a guest cancel even though its close to arrival
Because of conracting covid, my guest would like to cancel and I can't figure out how to do this without charging her.
Because of conracting covid, my guest would like to cancel and I can't figure out how to do this without charging her.
Hi April,
If you reach out to our customer service team (1-888-850-3958) they can certainly assist you with getting the booking cancelled and waiving the fees on our end.
The guest will then get a confirmation email stating that the fees are being waived.
Unless you have already charged on your end, you should not have to do so.
All the best,
Amanda