I would like to help a guest cancel even though its close to arrival

Because of conracting covid, my guest would like to cancel and I can't figure out how to do this without charging her.

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Amanda - Commu… 1 year ago

Hi April, 

If you reach out to our customer service team (1-888-850-3958) they can certainly assist you with getting the booking cancelled and waiving the fees on our end. 

The guest will then get a confirmation email stating that the fees are being waived. 

Unless you have already charged on your end, you should not have to do so. 

All the best,