Missing CVC # from guest credit card information

I have made numerous attempts mailing through the Extranet asking why my credit card detail do not include the CVC number,  I'm being bullied with mails stating that I am being charged for no show commissions because the no show fee was commissionable, however, I can not bill out no show or cancellation fees without the CVC number which Booking.com takes for the reservation to secure the bookings?  I am a whits end as i can do nothing to bill those fees without the CVC number.  Also, it creates issues with most of my guests because they feel they have already paid once they arrive because they did submit credit card information and become wearry when I ask them for their credit card to settle the account 'So it creates a lot f extra hassles that I can't even charge any deposits for my rooms 'So what sense is there in having a non-refundable rate when I can't even bill it out if they cancel... 

Very frustrated in Canada here.

BrookAve 2 years ago


its not missing you are not allowed to see it until day 2 of the stay.


always mark them as no shows or if you left it too late message the details into PS team.



contact partner support via 3 methods below



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox