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no cvv on one reservation every time

For some reason, everytime this one particular guest makes a reservation, the CVV is not included.  The reservation should not be made if details are not there.  We are set up to require CVV


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Clara - Commun… 1 year ago

Hello, 

Thank you for reaching out! To request CVV's on all bookings, please send a message to our customer service team via your Extranet Inbox, using 'Booking.com Messages'. Please note that if the guest uses an American Express credit card, a CVV is not required. See more about credit card details in this article