Guest booked yesterday for a 4 night visit starting today then realised they’d booked in error. (They searched for a place in a 5 mile radius on the mainland and ended up booking our place on the Isle of Wight (13 miles over the water!)
I’m happy to refund their money however I would like to charge them £30 as we are out of pocket as we had to get a cleaner out on a Sunday at a premium rate last minute.
1. How do I cancel today’s reservation
2. How do I charge just guests £30 for cancellation
3. I assume booking.com won’t charge them or I anything?
Thank you 😊