Risk Free Bookings

Hi Cheston House, good question! There are 2 ways this can turn out:

1. Similar to a normal reservation, if the guest cancels within the cancellation policy, the guest's card will be on file to charge for the reservation.
2. If the guest cancels outside the risk-free cancellation policy and Booking is unable to find a replacement guest by the check in date, you'll be able to see a virtual card provided by Booking to charge for the reservation. This can be seen on the Reservation Details page for the reservation.

This article also shares FAQs and provides more info about Risk Free bookings.

I had a guest no Show

The guest however told Booking.com he arrived at 1045am and the unit was not opened for him. However he requested 8months prior if it was possible to check in early. I had the time of 2pm. He then told booking that I had refused him his room and charged the host for his expensive hotel three times my little unit. I'am a private person renting 1 unit on Booking .com and I have had no respect from booking .com. It is shocking. I had a call told them no show. Then another call from Booking.com who asked the guest requesting money back . I said no absolutely not as I had the whole unit free and could have been rented as he tired it up. I said no. I then go another booking some three weeks later as I am only small . the Booking .com decided to take all my booking money and still charge me more money for this other booking who did not show up. all up Iost thousands and I  have only 1 unit with booking .com .

They Guest did not show up at my property . Booking .com phone representative was very sharp to me and told me that the guest was unable to checkin and 12pm was there at 10.40 am. I was there but i do have checkin time of 2pm. But do allow 12 noon. But this Guest did not even show told Booking .com he drove paste in a Taxie and did not stop nor come to my door for key.

If the guest at least had showed up and came to the door and knocked on the door. But he drove by and admitted he drove by and found alternative accomadtion. Booking.com representative rang around 11am told me he has alternative accomadtion due to the guest not being able to check-in.  This guest did not show and the phone representatives were so rude to me as a new Host and told me i refused the guest. The guest did not show I was not seen him that morning at all. the guest however did send a tex message asking for key I asked for ID and confirmation. He then never showed up after that. I also send a tex message asking for the amount he was paying or charged. This guest never showed

The guest reported that he had no access to unit at 10.45am in the morning. Then booking.com phone representative said you do have 2pm checking but booking.com representative said I should let the guest in at 1045am i said I would have to see his ID so early and confirmation and then no ID was sent to me then after all that waiting for him wasted all morning and afternoon he did not show up.

You need to mark it on his page as a "no show" it is not enough to just call booking. They are not allowed to make changes on your extranet, you need to do it.

thanks