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Shortchanged

What should one do when Booking.com tries to shortchange your hotel for over a year because, despite repeated notifications to the customer service workers, the city tax is calculated at $1/night whereas it is actually $2/night. This leaves the hotels not actually receiving the nightly rate that Booking.com promised to them, but Booking.com gets to pretend they have better deals because their prices are $1 less than others using the same basic room rates.


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BrookAve 2 years ago

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