unable to view VCC details

We are unable to view VCC details when logged in and pulse app does not allow viewing either

BrookAve 2 years ago

That usually means it's too soon. Day 2 of stay at earliest unless guest clicks cancel.







You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us

David Pauwels 1 year ago

Same here. 

The payment section in our reservation page show that the card is active and is ready to charge. 

But can't click to view the VCC information. 

This is already day 3 after guest check in. 

So does this mean that it is a normal process to wait for more than 3 days for the VCC to be available for viewing in order to charge the card? Or is there something wrong. 

The VCC status display "The card is active and ready to charge" However the button "View Card Information" is still disable.