n
1

Wrong changing of a booking

Hello, 

 

today a guest asked us to check out today so we told him to contact you guys. 

We confirmed the change. 

The employee changed the dates in the system but there is the room price for the night from today open. 

The guest paid the first night.

 

he reservation number from you is 2570393114

 

Could you please cancel the costs from the night (06.1.2022?

 

Best regards 

Nhow Berlin


b
11
BrookAve 1 year ago

 

nope, call Partner Support

 

2022 Info graphic How to get help