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Providing great guest experiences … Congrats on receiving your first booking! We're excited to help you create an unforgettable guest experience. In this step, we'll offer helpful tips and advice on enhancing guests' experiences before, during, and after …
Engaging your local community … Engaging your local community … Written in collaboration with Impulse and NotOnMap Local community As players in the tourism and hospitality industry, our actions have a significant impact on the socio-economic …
Setting the environmental baseline … Setting the environmental baseline … Written in collaboration with the Sustainable Hospitality Alliance Header_environment.jpeg The first step in your sustainability journey should be to set your baseline. This is a …
Animal welfare … Animal welfare … Written in collaboration with World Animal Protection Animal welfare As a Booking.com partner, you’re probably already aligned with our Our animal welfare standards Animal Welfare Standards . These principles reflect our …
Communicating with guests … Congrats on receiving your first reservations with Booking.com! It's a great achievement. To ensure a smooth and successful guest experience, we recommend preparing your communication tools and channels in advance. Taking the …
Getting certified … Getting certified … Written in collaboration with Dr. Anna Spenceley, former Chair of IUCN World Commission on Protected Areas (WCPA) Tourism and Protected Areas Specialist (TAPAS) Group, former Board Member of the Global Sustainable …
Getting to know Booking.com … Welcome to Booking.com! As a new accommodation partner, we'll introduce you to our marketplace and how it works. We'll also cover some important concepts to help you get started. Let's begin your journey! … About Booking.com …
Cybersecurity for accommodation partners … We’re committed to supporting you and taking action on cyber threats and attacks – but we also rely on you to be vigilant. On this page, we’ll guide you through recognizing and reporting suspicious online …
Handling guest reviews … Congrats on receiving your first review! Whether it's positive or negative, how you handle it can have a big impact. Positive feedback can improve your ranking and attract more bookings. Even negative reviews can be an opportunity …
Your Guide to More Sustainable Hospitality … Your Guide to More Sustainable Hospitality … At Booking.com, we’re committed to making more sustainable travel choices easier for everyone. And we can't do that without our partners. This sustainability guide …