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Guest Q&A feature … Highlight: A recently released feature allows guests to directly ask partners any questions they might have before booking. These questions will be displayed on property pages along with the answers provided by partners. … What is the …
Reviewing information about reservations made at your property … You can keep on top of all the info about your reservations on the Extranet and Pulse app – here’s how. … Finding info about reservations on the Extranet … If you’re using the Extranet and …
Setting up Early 2024 Deals … Early 2024 Deals are a type of promotion designed to encourage guests to travel and book stays at the start of the new year. You can set up an Early 2024 Deal starting December 2023, allowing guests to book through April 1, …
Our animal welfare standards … Any experience offered through our platform that involves living things should be done with respect, humility, and awareness to the world’s people, animals, communities, and environment. We base our decisions on who we will …
Online security awareness: Malware … As a partner on our platform, you probably have access to a large amount of guest data, including names, addresses, credit card details, and phone numbers. This means your Extranet account can be a tempting target for …
How do I request mediation? … Reading time: 2.5 minutes Highlights: This article details what mediation is, what it involves, and how Booking.com partners can initiate one. … What is mediation? … Mediation is an extension of our internal complaint …
Setting up the key collection feature … Our research shows that confusion about key collection is one of the most common complaints around check-in, from both guests and properties alike. To reduce friction, we’ve introduced the … Key collection … feature …
How do I increase occupancy using the sold-out dates report? … Find out how the sold-out dates report helps you better understand demand – and get more reservations. … Check your sold-out dates … How the sold-out dates report works … Depending on your …
Accessing data to understand travel trends and attract more guests … On the Extranet and Pulse app, you can find data to understand what travelers are looking for. Using these insights, you can prepare your property for the trends your region will …
How can I get performance advice for all my properties at once? … The … Recommendations … page offers tips to improve your properties’ performance. These tips are customized to your property portfolio, and each one is linked to bulk actions that you can …