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Spotlight on: low-cost long-haul travel

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It’s been a turbulent time for the airline industry, with takeovers, high-profile collapses and devastating crashes shining an unwelcome spotlight on the business. But that hasn’t stopped growth in the low-cost long-haul market

Pest control strategy: preventing unwanted guests

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Although small in size, pests can have a big impact on a property’s reputation and bottom line. But with the right preventative measures and proper handling, hoteliers can avoid negative reviews and costly remediation. Click. explores

Back to basics: online reputation management

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In a fast-changing online world, managing your brand’s reputation can be tricky. Here are some top tips from experts on online reputation management

How gamification can help engage and motivate staff

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Previously aimed at driving and retaining customers, gamification is now being utilised by hoteliers to engage and train employees. Click. explores the potential impact of game-based learnings in the workplace

Spotlight on: building business around cultural events

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When some of the world’s most popular events are right on your doorstep, how do you make the most of this short-lived boost throughout the rest of the year? Click. explores how events tourism can pay dividends

The role of architecture and design in hospitality

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Architecture and interior design go hand-in-hand when creating a positive first impression for your guests, and in most cases will have a direct impact on your bookings and bottom line. Click. explores the benefits of balancing the two

Extending your food and beverage offering

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Once seen as a convenient option, rather than a desired experience, hotel restaurants and bars have evolved to become destinations in their own right – attracting both staying guests and locals. Click. explores

Spotlight on: Chinese New Year travellers

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With millions of Chinese citizens preparing to travel both at home and abroad during the fortnight-long festivities, are hoteliers doing enough to capture this market?

How to get off to the best start in the travel industry

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How do you make a rental property a success? We speak to four recent entrants into the home property market to hear their advice on how best to make your mark in travel

Driving repeat business with themed hotels

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From international chains to home rentals, guests are increasingly spoilt for choice when choosing an accommodation. Can a theme create a point of difference without becoming a novelty? Click. explores
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