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Exploring the impact of blockchain technology … Industry Perspectives Dr. Andriew Lim, Professor of Technopreneurship and Innovation at Hotelschool The Hague, discusses the foreseeable opportunities for blockchain in the hospitality industry In general, …
Why books matter for hotels … Industry Perspectives Reading is something we all associate with travel and holidays, whether it’s passing time on the plane or getting stuck into a good book on the beach. It’s not, however, often considered as a hotel …
Behind the scenes at Virgin Galactic … Industry Perspectives With the launch of commercial space tourism rocketing ever closer, Click. sits down with Martijn Brouwer, General Manager of Astronaut Experience and Hospitality at Virgin Galactic, to get the …
Spotlight on: the growth of wine tourism … Trends & Insights While winemaking goes back to ancient Roman times, wine tourism is a relatively recent industry. But it’s become big business all around the globe, with everyone from hoteliers to travel …
Spotlight on: room service alternatives … Trends & Insights There’s a growing trend for hotels ditching room service in favour of delivery apps like Deliveroo, GrubHub and UberEats. But is there still space for traditional room service in today’s …
How to attract the wedding crowd … Trends & Insights While some hotels cater almost exclusively for weddings, other alternative accommodations are discovering how they can maximise profits in this extremely lucrative market. Click. explores Weddings are …
The scent of success … Trends & Insights The way a hotel smells can be as influential as the way it looks – but how do you get it right? Forget service. Forget décor. Forget pillow menus and ambitiously exotic spa treatments. If you want to create abiding …
Determining property performance … Industry Perspectives Chris Cheney, Vice President of Hotel Performance and Analytics at Stonebridge Companies, discusses the evolution of performance metrics, evaluating property success and attribute-based selling … A …
Accommodating guests with autism … Trends & Insights For travellers with Autism Spectrum Disorder (ASD), leaving the familiar comforts of home can often be a daunting prospect. Click. explores how properties can adequately serve the needs of guests with …
How personalisation can enhance customer experiences … Trends & Insights Click. examines how some brands harness the power of personalisation to stand out from competitors and entice customers to rebook, engage on social media and become their advocates …