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The pros and cons of influencer collaborations … Trends & Insights Most hotels receive many requests for complimentary accommodation, in exchange for coverage, from bloggers or social-media influencers. Deciding which ones to accept can be difficult – but …
What I wish I knew: how staff satisfaction impacts guest experience … Industry Perspectives Remarkable guest experiences are the foundation of the travel industry, something Booking.com’s Guest Review Award winners know well. Rehab Mabrouk, Guest …
Negotiable room rates: giving guests the power … Industry Perspectives Ken Cruse is the Co-Founder and CEO of Soul Community Planet, which recently entered the hotel market – offering holistic hospitality and negotiable room rates based on the guest’s …
Pest control strategy: preventing unwanted guests … Trends & Insights Although small in size, pests can have a big impact on a property’s reputation and bottom line. But with the right preventative measures and proper handling, hoteliers can avoid …
Spotlight on: the rise of poshtels … Trends & Insights Combining the comfort and design of a boutique hotel with the price and social scene of a hostel – poshtels are increasingly popping up across the globe, challenging the traditional hotel market. …
Kimpton Hotels' CEO on successful leadership … Industry Perspectives What does it take to be a successful leader? Mike DeFrino, CEO of Kimpton Hotels & Restaurants, shares the essential attributes that define great leadership Image Mike DeFrino Mike …
How to capitalise on a changing industry … Industry Perspectives Jonathan MacDonald, best-selling author, speaker and advisor to the likes of Google, IKEA and Microsoft, discusses how to use perpetual change in the hospitality industry as a mechanism to …
Videos: join us at the Click. event 2019 … Trends & Insights Hosting an exciting line-up of thought-provoking leaders and inspiring break-out sessions led by industry experts, Booking.com’s annual partner event is back this September – and tickets are now …
Reinventing the hotel vending machine … Trends & Insights Reappearing in both luxury and tech-driven hotels, contemporary vending machines can help to grow brand profiles, increase sustainability, delight guests and boost revenue Vending machines, …
Exploring the impact of blockchain technology … Industry Perspectives Dr. Andriew Lim, Professor of Technopreneurship and Innovation at Hotelschool The Hague, discusses the foreseeable opportunities for blockchain in the hospitality industry In general, …