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location verification

Hi my account has been closed because it requires location verification. advice what i should do so that it can be opened


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Haus friedrich 5 months ago

You wait and wait and wait.  Some on this community are reporting upto 6 months to get verified.  We are currently close to a month.  Lost income over the peak season is unacceptable.  We are seeking legal representation today. Try listing on VRBO its cheaper than booking.com as well!! Feeling your pain.

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Reza Abrahams 4 months ago

The location verification process is flawed and does not make business sense.

If this verification process is needed, then it should be done in the beginning and not when the property is active on the platform. 

Guest has been staying at my property for sometime now and has reviewed the property, my overall rating is 9.7 and recently received a traveller review award from booking.com. 

But still they want to verify the location of the property. One would think that the guest review, trumps all other checks from both owner and booking.com.

Soon I will have no choice but to list on other booking sites and terminate my agreement with booking.com - as the loss of revenue is growing daily.

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Haus friedrich 4 months ago

We emailed the CEO, found his email online, the next day we had a zoom meeting and were reopened in 5 minutes. Totally agree that this should be done at first registration. We too had 9.9 guest review score and had been open on booking.com for some 7 months before verification request. Lost business at a peak time. I feel your pain Reza.

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Reza Abrahams 4 months ago

Hi Haus

Please could you share details for CEO. I would like to follow your approach for resolution.

Appreciated!