Segment your guests
The filters on the Extranet’s “Guest Reviews” page allow you to focus on specific travel segments that review your property. These may be business travelers, couples, families, groups, solo travelers, or countries your guests are from. This gives you an overview of your most popular types of guests and lets you cater to their most in-demand needs.
Dive into the details
Get insight into the category ratings within your review score. These are scores on a number of things at your property, such as location, cleanliness, staff, comfort, facilities, value for money, and Wifi. They’re separate from your overall Guest Review Score and let you focus on specific areas where you can make small, yet effective improvements.