Ask for a replacement guest

Fill canceled rooms fast without the extra admin


While free cancellation helps you attract more guests and boost conversion, we understand that cancellations can impact your business. With the “Ask for a replacement guest” feature*, you can secure more income and avoid the extra admin that comes with reselling rooms. 

 

How? When your guest cancels, we’ll hold the room and promote it to other guests in search results and marketing emails. We’ll always use your current prices – you can change them or stop the search at any time. If we can't find a replacement guest within 24 hours, we'll officially cancel the reservation and release the room. 

 

*Due to certain eligibility criteria, this feature isn’t available to all partners yet.

 

  • Boost search results visibility by up to 40%
  • Get up to 9% more property page views
  • Benefit from increased marketing efforts

 

Activate now

 

Note: Clicking "Activate now" will take you to your calendar. If you aren't eligible for "Ask for a replacement guest," the option to activate it won't be displayed to you.

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How does your business benefit from asking for a replacement guest?

Reduced impact on your business

Increased operational efficiency

More reliable revenue

In 35% of cases globally, we find a replacement guest within 24 hours of cancellation – and half of the guests are found within just five hours.

Skip the extra admin and hassle and let us find guests to fill your canceled rooms while you focus on welcoming them.

You’ll still attract more guests with flexible cancellation policies – but with less risk of losing potential income.

Reduced impact on your business

Increased operational efficiency

In 35% of cases globally, we find a replacement guest within 24 hours of cancellation – and half of the guests are found within just five hours.

Skip the extra admin and hassle and let us find guests to fill your canceled rooms while you focus on welcoming them.

More reliable revenue

You’ll still attract more guests with flexible cancellation policies – but with less risk of losing potential income.

Reduced impact on your business

In 35% of cases globally, we find a replacement guest within 24 hours of cancellation – and half of the guests are found within just five hours.

Increased operational efficiency

Skip the extra admin and hassle and let us find guests to fill your canceled rooms while you focus on welcoming them.

More reliable revenue

You’ll still attract more guests with flexible cancellation policies – but with less risk of losing potential income.

How the “Ask for a replacement guest” feature works

 

  • We'll hold your canceled room and give it an extra push in marketing emails and search results for up to 24 hours.
  • If a new guest books, weʼll cancel the original reservation and make a new one.
  • If the guest who canceled books again, weʼll just modify the original reservation.
  • If we don’t find a new guest, we’ll officially cancel the reservation and release the room.
  • Weʼll use your current prices, but youʼre free to change prices or stop the search for a replacement guest anytime.
  • You can easily track the process on the Extranet.

 

Activate now

Note: Clicking "Activate now" will take you to your calendar. If you aren't eligible for "Ask for a replacement guest," the option to activate it won't be displayed to you.

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