Ask for a replacement guest

Fill canceled rooms fast, minus the extra admin

Offering free cancellation helps you attract more guests and boost conversion, but the eventual cancellations can impact your business. With the "Ask for a replacement guest" feature*, you can avoid the extra admin that comes with reselling rooms, as well as securing more income.

How? When your guest cancels, we hold the room and promote it to other guests via search results and marketing emails. We always use your current prices, and you can change prices or stop the search at any time. If we can't find a replacement guest within 24 hours, we cancel the reservation and release the room.

*Due to certain eligibility criteria, this feature is not yet available to all partners.

Boost search results visibility by up to 40%
Get up to 9% more property page views
Benefit from increased marketing efforts
Note: Clicking "Activate now" will take you to your calendar. If you aren't eligible for "Ask for a replacement guest," the option to activate it won't be displayed to you.

How does your business benefit from asking for a replacement guest?

Reduced impact on your business

In 35% of cases globally, we find a replacement guest within 24 hours of cancellation – half of the guests are found within just five hours.

Increased operational efficiency

Skip the extra admin and hassle, and let us find guests to fill your canceled rooms – instead, focus on welcoming guests.

More reliable revenue

You’ll still attract more guests with flexible cancellation policies – but with less risk of losing potential income.

How the "Ask for a replacement guest" feature works

We'll hold your canceled room and give it an extra push in marketing emails and search results for up to 24 hours.
If a new guest books, weʼll cancel the original reservation and make a new one.
If the guest who canceled books again, weʼll just modify the original reservation.
If we don’t find a new guest, we’ll officially cancel the reservation and release the room.
Weʼll use your current prices, but youʼre free to change prices or stop the search for a replacement guest at any time.
You can easily track the process on the Extranet.
Note: Clicking "Activate now" will take you to your calendar. If you aren't eligible for "Ask for a replacement guest," the option to activate it won't be displayed to you.