Cancellations characteristics report

Track and analyze your propertyʼs cancellation patterns

If you work in hospitality, you know that cancellations are a part of the job. But what if a lot of your guests are canceling on short notice? And what if you have a lot of bookings that end up as no-shows? Getting a better understanding of your propertyʼs cancellation patterns can help you identify ways to limit these issues.


The "Cancellations characteristics" report shows you real-time data on what percentage of your bookings end up canceled and when, as well as how your cancellations and no-shows compare to other properties nearby.


With that key info at your fingertips, you can take steps to boost occupancy, secure more reliable reservations, and lock down revenue.

 

Go to your report  Learn more

cancellations report revised

How does the report benefit your business?

Take control of cancellations

Boost your occupancy

Reduce workload

Compare your statistics to similar properties in your area and identify areas for improvement.

Use data to make decisions and secure more revenue throughout the year.

Save time by accessing key cancellation data in a few clicks.

Take control of cancellations

Boost your occupancy

Compare your statistics to similar properties in your area and identify areas for improvement.

Use data to make decisions and secure more revenue throughout the year.

Reduce workload

Save time by accessing key cancellation data in a few clicks.

Take control of cancellations

Compare your statistics to similar properties in your area and identify areas for improvement.

Boost your occupancy

Use data to make decisions and secure more revenue throughout the year.

Reduce workload

Save time by accessing key cancellation data in a few clicks.

Our advice

"The report gives you insights into the causes of revenue loss, and actionable steps to improve the overall quality of your reservations."

David P.

Account Manager at Booking.com

quote

How should I use the report?

How should I use the report?

To get started, compare your performance with that of your competitive set and overall market. If your cancellation rate is higher than youʼd like it to be, there are two key steps you can take to understand whatʼs causing your cancellations:

 

Step 1: See which book window has more cancellations or no-shows

The first graph, "Reservation Status per Book Window," shows you when most of your cancellations happen in relation to the check-in date.


Try to identify a particular book window where your cancellations are high compared to your stayed reservations. Then, check how that differs from that of your market, competitive set, or peer group.


Typically, itʼs reservations made in longer book windows on a flexible policy that are more likely to result in cancellations.

 

Step 2: Check when most cancellations are happening 

Using the third graph, "Cancellations Prior to Check-in," try to identify a particular time period before check-in when most cancellations occur.


This data can help inform your decisions around cancellation policies.

 

Go to your report   Learn more

 

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