51% of guests said sharing their travel preferences improved their stay experience*
What can you find out using Guest Insights?
Use this feature to ask guests about these 5 things:
Find out if your guests travel to relax, try local cuisine, go shopping, or visit attractions. Based on this info, you can suggest tours and activities they might like.
Knowing your guests' ages helps you allocate rooms (e.g. for families) and offer services like babysitting.
If guests have any allergies, you can remove these foods or items from their rooms and plan meals accordingly.
Vegetarian? Vegan? Halal? Find out what your guests can and can’t eat to adapt menus and offer restaurant recommendations.
Take a look at your guests’ 3 most recent Booking.com reviews to learn more about their travel preferences and how to make them happy.
How does your business benefit from Guest Insights?
Loyal, happy guests
Our research shows that personalizing a guest’s experience is a great way to get them to stay with you again and again.
Higher review scores
On average, partners using Guest Insights receive higher guest review scores.
Knowing what your guests' interests helps you offer them additional services. That revenue boost to can be especially useful for quieter periods.