Online Payments

Secure payments from guests who canʼt pay by credit card, without any extra admin

Want to attract more domestic or international guests? Want to protect your business from invalid payments or high cancellations? The payment options you accept have a direct impact on your results. 

More and more guests want to pay online with local alternatives like PayPal, WeChat Pay, and Alipay – and many want to pay when booking. 

Online Payments gives you the flexibility to let guests pay with their preferred option. We facilitate their payments according to your policies and send you guaranteed payouts. That way you can minimize operational tasks, attract new guests, and grow your revenue securely.

1 in 5 guests could have completed their reservations on if theyʼd had more payment options*
Over 900 million people worldwide use the Chinese digital wallet, Alipay*
Depending on whether the service is available to you, the main link will direct you to either the "Online Payments" section or the Extranet's "Home" tab. *Sources:,

How does your business benefit from Online Payments?

Guaranteed payments with reduced operational hassle

When guests book and pay online, you donʼt have to worry about chasing after payments, invalid credit cards, chargebacks, or fraudulent bookings. We'll take care of everything and send you your money. ​​​​​​

Fewer cancellations

When guests pay online through, they're up to 4 times less likely to cancel. Youʼll also significantly reduce no-shows because guests who already paid are more committed to their booking.​​

Potential new business

By offering more flexibility, your property will appeal to guests who canʼt pay by credit card and/or prefer local or international payment options.

What are Online Payments and how can they help?

How Online Payments works

When a guest pays online, we facilitate their payment, load it onto a virtual credit card (VCC), and send you a notification email. You can charge virtual credit cards for up to 6 months from the guest's checks-out date, after which the VCC will expire. 

If the VCC expires, the period to charge the VCC can be extended for another 6-month period from the date when the card expired. After the expiration of this second 6-month period, you won't have any right to the funds and from that point, the funds will belong to 

Once itʼs active, you charge the VCC like you would any other credit card.
Your Point-of-Sale (POS) machine must be set up to charge credit cards remotely. Your POS also needs to be registered under the correct merchant category code (i.e. as an official accommodation provider).
The payment provider charges your bank about 2% for using a VCC. Ask your bank if any other fees apply.
Online Payments isn't available everywhere yet. If youʼre eligible, youʼll see an "Online Payments" section under the Extranet's "Finance" tab.
Depending on whether the service is available to you, the main link will direct you to either the "Online Payments" section or the Extranet's "Home" tab.

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