Fabrizio Salzano, Booking.com

Fabrizio Salzano

Group Product Manager, Booking.com

Fabrizio Salzano is a Group Product Manager at Booking.com
You can't get rid of cancellations altogether, but the aim is to avoid the harmful ones and find ways to respond to those that are less detrimental. The second part of our series on cancellations delves into some of the ways you can address this
Cancellations can be a real pain-point, and we understand the impact it can have on our partners. In the first of a two-part series, we explore why not all cancellations are bad for your business and why understanding the context is the first step