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Learn how to manage your property and Booking.com's Extranet in the Partner Help Center. Our articles cover all the most common questions from partners.
We mark as no show.Because with first guests who had bad behavior we didnt wish to mark as no show(because booking.com not recommend that)so we write to booking,explain whats happend and after that this guests give us a review.We had conversation with booking and they told to us-if guests stayd one night at your place,its no metter what they do,they may destroy your house and you may report all that but on the end that guests have right to write a review.
Booking.com must improve their review policy because now I think its uncompleted and guests have to much more rights than hosts.We got a two bad review from guests who make a party in our place and from guests who steal some gifts wich we got from our guests and wich we keep in special place at apartment.We had cancell both reservation and report to Booking.com why we do that and after all guests like that have a right to write a review!?In one review the guest who steal things from us call us cheaters!?It is unbelievable!It must be some resolving center on Booking.com for such situations.Because on AirBnb they have a great resolving center and when we have a problem with guests thay also carry about how we are partners with them,did we had any complains before from our guests and they also look a reviews for the guests and after that decide what is the best solution for resolving problem.For now,there is no way on Booking.com to have any protection from guests who doesnt respect your house rules,they may write review like any other guests who repect your place and host.The worse of everything,when you report such guests to Booking.com and ask from them to leave,they always give bad review with many untrue and imaginary information in it.It is a problem wich many hosts have right now.